Have you ever had a sales rep who was emotionally volatile? Okay maybe you are saying, “Is there any other kind?” We find it to be a problem that is not necessarily acknowledged or respected. Instead we tend to accept volatile behavior from salespeople as part of the territory. If you do, you are doing your reps a disservice and you are allowing them to miss out on sales that they otherwise might make.
I get it. We expect our salespeople to be animated, charismatic, even emotional. The reality is that if they are emotionally volatile, then they are likely missing […]